FAQs

Remodel T&Cs 

Chloe has a deep understanding that when working on a remodel project the jewellery being repurposed is more than likely to have a sentimental value to the owner. Therefore, upmost care is taken when working with these materials. Please read the rest of this section for terms and conditions.

Bullion refining will be carried out with the greatest care. Please be aware that during the refining process you can loose up to a quarter of the original weight in gold/silver. If there is a need to add additional material to the piece Chloe will contact you before this is done. Where this is necessary the carat of the metal will be taken into account to be kept in-line with Hallmarking standards.

Chloe holds no responsibility, other than that of loss, for working with a client’s stone. Due to the fact the history of the stone is unknown Chloe can not guarantee how sound it is and therefore will not be held responsible for damage and breakages. Any breakages due to the manufacturing process will be replaced/refunded by Chloe Michell.

Any materials not used are returned to the client in eco friendly packaging. Chloe does not currently offer a service where gemstones or gold scraps can be used towards payment for your items.

Hallmarking

It is now a requirement of the assay office that all jewellery that has been reworked must be reHallmarked. Even If your jewellery has come with an authentic Hallmark it will need to send be sent off to be struck again (if it is over the required hallmarking weight).

Ring sizing

Whilst Chloe will do her absolute best to provide a ring of the right size the only way she can guarantee this is by going through a personal sizing and fitting procedure which requires her to take your size herself and check it fits prior to setting stones.

However, there are other ways to get the size:

• Send a ring to Chloe that already fits the finger you need it for.

• Get your fingers measured by a jeweller. Chloe Michell Jewellery uses the Wheatsheaf sizing and will cater for half sizes. Please state this to the jeweller sizing the finger. If only American or other sizing is available we can convert the size.

• Provide Chloe with your size that you already know.

Other things to bear in mind: Thicker rings will need to be about half a size bigger than your original size. If your hands are hot or cold there may also be a half size difference from the original size.

Important Information

Chloe will take every precaution to get a ring size right, and in cases where she hasn’t been able to size the ring herself, she will make the ring to the size of the clients request. If this information has been incorrect in any way and the ring does not fit due to incorrect size information you may be charged anything from a basic resize to the full remake of the ring. Please get in touch to discuss the best way to size your finger if you have any worries about this.

Setting a clients stone

Chloe holds no responsibility, other than that of loss, for working with a client’s stone. Due to the fact the history of the stone is unknown Chloe can not guarantee how sound it is and there for will not be held responsible for damage and breakages.

Personalisation

All records of requested original personalisation are kept on file so that if for any reason there is an error in your order it can be traced back to source. If Chloe has made an error the item will be replaced free of charge once the original item has been returned. If the client is at fault a full reorder and payment will be necessary.

Refund or exchanges cannot be given on custom or personalised orders.

Orders can be placed through any form or contact with Chloe Michell Jewellery.

For any custom orders Chloe will be as thorough as she can possibly be, so if you have any concerns at all please contact her via the website, email or telephone.

Payment policy

Entry price for remodels is £300 but this is for the very simplest designs. Most remodels begin at £500/600.

All items are required to be paid for in full at time of order. Jewellery will not be made or despatched until payment has been made in full.

The following forms of payment are accepted: bank transfer, PayPal, direct via website, cash, cheque and card payments in person.

Custom orders require full payment from the completion of the design stage. 50% of this is a non-refundable deposit. Cancelation between this time and completion of the piece will result in the order being cancelled and the deposit being kept by Chloe Michell Jewellery and the remaining balance refunded.

The time frame for remodels is different for each piece, we will discuss this as part of the design process.